Return Policy / Exchange Policy

Exchange Policy

• We offer seamless exchanges in case you don’t like the product. An exchange request must be made through the system within 7 DAYS of DELIVERY of the order. The customer will be issued a store credit once the returned goods are received and verified at the Kavira quality check team. Kindly note that only the amount of product is eligible for exchange. Other fees like gift wrap charges, shipping charges, cash on delivery charges, custom duty etc are non refundable. 
• The units have been photographed under lights and the actual product may differ slightly when seen under normal lights, though we maintain the originality in the photographs to utmost extent. 
• We generally deliver all our products within 6-8 business days of placing the order. The dispatch time goes higher in cases where the customization is required by the customer or the product is to be made on order. Such cases will be intimated to the customer in advance.

Cancellations

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order. We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort.

• If you cancel your order before your product has been dispatched, we will credit the full amount (in case of pre-paid order) in the original mode of payment.
• If you cancel your order after your product has been dispatched, we will refund the amount minus shipping charges( in case of pre-paid order) for both Forward and RTO. Also, the charges will be refunded in original payment mode once we have received the product.

The customer agrees not to dispute the decision made by Kavira and accept Kavira’s decision regarding the cancellation.

Refund Policy

A refund to the original payment mode is made only in case of manufacturing defect.

• kavirasilver.com should be informed for any such defect within 24hrs of receiving the product. 
• This information along with the pictures of the defect should be shared with us on customercare@kavirasilver.com
• All refunds require the original invoice. Refunds will be credited to the original mode of payment for your order in case of prepaid orders and for COD orders, it would ONLY be in the bank account of the individual whose name is there in the billing details.
• The returned product(s) must be unworn, with no sign of damage and in the original packaging with the original label intact. We reserve the right to return any damaged or worn items back to the sender.
• Kavira shall have ultimate authority to determine whether the returned product suffers from any defect/damage or has been previously worn by the customer and the decision of Kavira shall be final and binding on both the parties.